Questions people ask before they begin.

MentorShield is designed to adapt to different ages, levels, subjects, curricula, and goals. Our current platform includes curriculum-aware tools and examples for several academic pathways, while our team can help confirm tutor fit for additional subjects, professional learning, projects, and organisation-wide needs. Use the Programs & Features page to explore the approach and contact us with your specific goal.

Shield AI is designed to support students between tutor sessions with clear explanations, revision prompts, and follow-up learning support. It complements the human tutor relationship rather than replacing it, helping learners stay consistent and confident.

Yes. You can use the contact form on this page to share your learning goal, subject, level, organisation, schedule, or current challenge. You will need to verify your email address with a code before your enquiry is submitted. After the enquiry is accepted, we send an acknowledgement to your email and notify the MentorShield team. Providing a phone number is optional unless you choose phone as your preferred contact method.

Schools, institutes, and education teams submit their organisation context, learner scale, delivery model, goals, and requested capabilities. We review the scope and recommend a suitable workspace, support model, and cost before creating a tenant or user accounts.

Session fees are communicated during enrollment confirmation. Online payment functionality is not currently available; our support team will explain the payment arrangements for your enrollment.

The organisation controls its workspace, roles, invitations, and AI settings. Shield AI is optional and designed to complement tutor guidance. Tutor recommendations remain reviewable, and the platform does not silently change teaching records or send messages on a tutor's behalf.

MentorShield uses role-based access, organisation-aware workspaces, private onboarding requests, email verification, and controlled document workflows. Schools and institutions should define their safeguarding and communication procedures as part of implementation, and sensitive learner information should not be submitted through the public onboarding form.